1. How your information is handled
When you submit a service request, the information you provide is sent to ProLeadControl. That information may be shared with one or more independent HVAC service providers in connection with your request. HomeFixHelpHQ, through ProLeadControl, and those providers may use the contact information you submit to communicate with you about your request by phone call, SMS/text message, or email, including automated communications where applicable.
Hosting providers may still process ordinary access logs according to their configuration. HomeFixHelpHQ also uses Google Analytics for U.S. site-usage measurement, described in Section 9; no advertising pixels, session replay, or call-tracking code was approved in this kit.
2. Information the live service may collect
If Production is later approved, the service may collect the service needed, ZIP code, name, email, phone number, problem description, preferred contact details, urgency, property or equipment details, source page, consent evidence, timestamps, referral source, and limited campaign parameters.
Do not submit Social Security numbers, payment card details, medical information, passwords, government IDs, or unrelated sensitive information.
3. Why information may be used
- To receive, validate, route, and manage a service request.
- To allow approved independent providers to respond to the specific request.
- To document consent, prevent abuse, troubleshoot failures, and protect the service.
- To comply with legal obligations and respond to privacy requests.
- To measure referral performance only when the implemented tracking and disclosure support it.
4. Sharing and recipients
Service-request information is sent to ProLeadControl and may be shared with one or more independent HVAC service providers in connection with your request. A live request may be shared only with the approved independent provider recipient or approved processor described in the live form and deployment documentation.
Potential processors may include hosting, CRM, lead-routing, email, SMS, anti-bot, security, logging, and support vendors. HomeFixHelpHQ must review their terms, privacy practices, security, retention, deletion, onward-transfer rights, and data-processing terms before use.
5. Disclosures under applicable U.S. privacy laws
Personal information submitted with a service request may be disclosed to ProLeadControl and one or more independent HVAC service providers as described in this Policy. Depending on the applicable law, the purpose of the disclosure, the relationship with the recipient, and other circumstances, certain disclosures may be treated differently under state privacy laws. Where applicable law provides rights concerning the sale or other covered disclosure of personal information, those rights will be handled as required by that law.
6. Consent evidence
The planned consent record includes the lead ID, submission timestamp, source page, selected service, exact consent text shown, Terms version, Privacy version, provider-sharing status, service-communication status, marketing consent status, referral source, limited campaign parameters, destination, transfer status, and error response.
IP address collection is not implemented in the static preview. If lawfully required, it must be collected and protected server-side, with a documented purpose and retention period.
7. Retention
Service-request records received through HomeFixHelpHQ are retained indefinitely in ProLeadControl. After 3 months, a lead is marked inactive, but the record is not automatically deleted.
8. Your choices and rights
Depending on applicable law, you may have rights to request access, correction, deletion, portability, restriction, objection, or an opt-out from certain sales, sharing, profiling, or marketing. Send requests to privacy@homefixhelphq.com. We may need to verify the request and may retain limited information when legally required.
For service texts, reply STOP where supported. Marketing consent, if ever introduced, must be separate and optional.
9. Analytics and cookies
HomeFixHelpHQ uses Google Analytics 4, provided by Google, to understand how visitors use this site and to improve our guides and site experience. Google Analytics is enabled only for visitors whose region is resolved as the United States; it does not run for visitors outside the United States. Google Analytics may use first-party cookies or similar browser storage technologies to distinguish visits. This may involve information such as the pages you view, the site or search engine you arrived from, your device and browser type, and coarse geographic information such as your general city or region, as made available through Google Analytics' standard reporting.
We do not intentionally send your name, email address, phone number, service-request answers, or any other information you enter into our service-request form to Google Analytics; that information is handled separately, as described in Section 1. You can learn more about how Google collects and processes data through Google Analytics at Google's own privacy and Analytics-specific disclosures.
This static kit does not use advertising cookies. If pixels, session replay, call tracking, or targeted advertising is introduced in the future, the code, this policy, and any required consent controls must be updated before deployment.
10. Security and international processing
Reasonable technical and organizational safeguards should be used, including encrypted transmission, access controls, secret management, validation, rate limiting, anti-bot controls, secure logs, and incident handling. No system is completely secure.
ProCustomerControl operates from Israel, and approved providers or processors may operate in other countries. Production documentation must identify relevant processing locations and safeguards.
11. Children
The service is not designed for children to submit service requests independently. Do not submit information about a child unless necessary and lawful for the request.
12. Contact and updates
Privacy questions and requests: privacy@homefixhelphq.com. General support: support@homefixhelphq.com. This policy will be revised when the actual lead destination and processors are selected.